Refund policy
Refund & Return Policy
Because all of our jewelry is custom-made and crafted specifically to your request, all sales are final. We do not offer refunds, returns, or exchanges unless the item arrives damaged or defective.
Damages or Wrong Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 3 days of receiving it at contact@wombaice.com with your order number and photos of the item. We’ll work with you to make it right.
Exceptions
We do not accept returns or refunds for:
- Custom or personalized items
- Sale items
- Items returned without prior approval
Shipping Issues
Once your order is shipped, we are not responsible for any lost, delayed, or stolen packages. Please ensure your shipping address is correct at checkout.
Questions?
Reach out to us any time at contact@wombaice.com